Choosing a builder is not an easy task. We looked at 100 model homes, spoke to dozens of salespeople, wrote letters to homeowners and knocked on doors of previous customers. Eventually the list was narrowed down to two builders.
The final decision was made when we visited the Rosella and saw Mike working with customers that had signed contracts weeks before. He wanted to be certain his customers were satisfied with their new home. It was obvious that John Cannon Homes were building homes and not just another house. Having the salesperson involved after the sale is a nice touch and a great opportunity to upsell. You may want to consider implementing that service throughout the company.
Our biggest obstacle to selecting a builder was working through the maze of salespeople, some of which kept us from considering a builder.
"The mistakes in the model won't be in your home because the builder now knows what he's doing" was our favorite comment.
"Sign now before the price increase" was almost universal.
"We can build anything, anywhere for $90/sf, this model for $71 or that model for $83" all while trying to sell a home priced at $125/sf proved the ignorance of building and lack of integrity of the salesperson.
One salesperson had his sales manager call him four times pretending to be his wife. The story was the salesperson had to leave the office to watch his kids because his wife was going out of town. They combined it with the "sign now or face a price increase" story. That made us question the integrity of the company and the sanity of the salespeople. We wondered if their boss knew how many customers they were chasing away.
We starting seeing salespeople as the "gatekeepers", the person that blocks the sale. We walked away from some builders because we didn't want to deal with the nonsense that day.
AD & JD